The majority of the time landing page analysis is the primary focus of any web analyst when carrying out a web site review. However, little attention is given to visitor departure pages, also known as the Exit Rate.

This lack of focus is somehow understandable, especially on heavy acquisition web sites, where CMOs and Heads of Digital spend heavy budgets on biddable media and want to know which channel performs best when it comes to their KPIs. Consequently, the focus goes to landing page optimization metrics, in order to analyse visitors. It’s important that you don’t, however, ignore your visitors and what they do next.

Most of the time this happens because unlike the Bounce Rate, there isn’t a set rule for the Exit Rate. A visitor could end the visit at any moment without a meaningful reason, thus it is harder to explain. I believe that an exit rate analysis can give you a lot of important answers as to why particular visitor segments are exiting your site prematurely.

[Read more…]